ThoughtWorld founder Robert Ming honors and remembers the many veterans who served in the United States military both domestic and around the globe. As the month of November is National Veterans and Military Families Month, for ThoughtWorld it is a daily reminder of the men and women who have selflessly given for our country in uniform, but also those who are fervently on the front lines of freedom including our active duty, the military spouse and the military family. Ming speaks about his ongoing pursuit to provide and serve our many veteran and military communities with an opportunity to speak candidly about the many needs they face daily including military housing, unemployment facing the military spouse, and unemployment facing the veteran; ThoughtWorld does just that.
The creators of ThoughtWorld have created an online place dedicated to all the active and formerly active servicemen and women and their families so that they can share not just what they think, but why. There’s no tool like ThoughtWorld in the marketplace today; with the new IOS app launch, ThoughtWorld is engaging leaders in the veteran and military spaces to assist the veteran families better, military families and provides safe and conversational opportunities to discuss the problematic issues that daily face our nation’s finest.
“Many people don’t feel safe sharing their true thoughts or opinions online anymore, from veteran unemployment rates to issues facing military spouses, to the transitional career… ThoughtWorld has created a place dedicated to our military where the people who really understand the issues facing servicemen and women and their families can share opinions and collaborate on solutions.” Ming says. “This is the very least we can do to serve those who have served us.”CEO Robert Ming
Lessie Russell is the Chief Customer Officer. She is known for designing best-in-class customer experiences that delight customers, create strong customer loyalty, and produce raving fans. A transformational CX leader and strategist, Lessie brings 15+ years of multisector expertise in the delivery of global and enterprise-level customer-focused cultures, programs, departments, and CX teams. Lessie was given the honor to be responsible for leading the Military Housing Customer Care transformation for Lendlease’s MHPI portfolio, the largest privatized partner with 40K homes across 28 military installations. From 2019 to 2021 Lessie led the business transformation to provide outstanding communities where Military Families live, work and thrive. Her team’s work has been presented to the Senate Armed Services and House Armed Services, in partnership with Winn property management company, delivering over 50+ new Customer Experience programmatic enhancements for Military Housing. Lessie and her team personally engaged with military spouses and active soldiers to garner feedback on the changes needed. “Both Lendlease’s MHPI program team and Winn’s 1500+ Property Management team are incredibly talented and are deeply committed people to support military housing, military families, and the military installations to provide thriving communities for military families.”…says Russell
Lessie is also a proud military spouse to an active Special Forces soldier. Lessie designs human-centered processes and systems with customers in mind, anticipating and relieving customer pain points before they arise. Her customer-focused ecosystems scale elegantly and effectively. She is committed and continues to focus her efforts to support military spouses, military families, veterans, and military housing.